Legal
How we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679.
Last updated: 10 March 2026
Medicus AI FlexCo is the controller responsible for processing your personal data on this website within the meaning of the General Data Protection Regulation (GDPR). For data protection inquiries, contact our Data Protection Officer at dpo@medicus.ai.
When you use our contact forms or request a demo, we collect: first and last name, email address, phone number, company name, job title, and country.
For newsletter subscriptions, we collect your email address only.
We process personal data based on:
Where you have given your explicit consent for us to process your personal data for one or more specific purposes.
Our legitimate interests to respond to inquiries and improve our services, provided that such interests are not overridden by your rights and freedoms.
We use your data to:
We may share data with trusted service providers who assist in operating our website and conducting business, including email delivery services and analytics providers. All third-party processors are bound by data processing agreements and GDPR requirements.
Some of our service providers may process data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, including EU Standard Contractual Clauses.
Personal data collected through contact forms and demo requests is stored in our customer relationship management (CRM) system and retained indefinitely for the purpose of managing business relationships, unless you request deletion. You may request the erasure of your data at any time by contacting us at dpo@medicus.ai, and we will process your request in accordance with Article 17 GDPR. Legal retention requirements may apply (e.g., tax and accounting obligations under Austrian law may require retention for up to 7 years).
Our website uses essential cookies required for site functionality. We use Vercel Analytics for privacy-friendly, aggregated website performance metrics. Vercel Analytics does not use cookies, does not collect personal data, and does not track individual users across sites. No analytics cookies are set. For more information, refer to Vercel's privacy policy at vercel.com/legal/privacy-policy.
You have the following rights regarding your personal data:
Access your personal data (Article 15)
Rectify inaccurate data (Article 16)
Erase your data (Article 17)
Restrict processing (Article 18)
Data portability (Article 20)
Object to processing based on legitimate interests (Article 21)
Withdraw consent at any time (Article 7)
Lodge a complaint with a supervisory authority
We aim to respond to all requests within one month.
Our products use AI and large language models to generate health information summaries and personalised content. These outputs are informational in nature and do not constitute automated decision-making with legal or similarly significant effects as defined by Article 22 GDPR. No automated decisions affecting your legal rights or access to services are made solely on the basis of automated processing. If you have questions about how AI is used in our products, please contact our Data Protection Officer at dpo@medicus.ai.